HPUMC Online Technical Support

Trouble viewing the video?

  1. Click the "Problems Viewing" link. Select the worship service you would like to view. It will open into a new page.
  2. If that doesn't work, go here and click the service you want to watch in the "On-Demand Viewing" section. You will be directed to a new page where you can choose to watch the complete service or start at any point where you experienced difficulties.
  3. You can also find us on Roku and Apple TV. More information can be found below.

About to give up? Please don't!

Contact us through our Tech Support form help@hpumc.org or call 972-765-5592. We will get back to you to help you troubleshoot your issue.

Roku

Search for "HPUMC Online" and install our channel to your channel listings.

Apple TV

Apple TV - 4th Generation
Search for "HPUMC" in the App Store to install our app and live stream available Worship services

Apple TV - AirPlay (All versions)

Visit this Apple support page to learn how to use AirPlay on your iPhone, iPad, or iPod touch.

Visit this Apple support page to learn how to use AirPlay to display video from your Mac on an HDTV.

Smart TV

Your best viewing will be on those platforms listed above as well as a computer, tablet, or iphone. We have not found the best solutions for the Smart TV at this time.

Windows 10

We are aware of the Flash plug-in not being installed by default on Windows 10 with the Edge browser. Please try using a different browser, such as Chrome or Firefox.

On Surface devices, you might not have the option to install Flash. Please try using a different browser, such as Chrome or Firefox.

How recent is your Flash plugin?

You might need to upgrade or install, Adobe Flash on your computer. Download the latest version of Adobe Flash to view the video content. If you are using Chrome, update to the latest version. Already have Adobe Flash? Visit this page to test your version and see if you need to upgrade.

Browser Support

You will need a modern browser for the best online campus experience. If your current browser doesn't work well, try a different one:

Need additional help?

You can call us at 972-765-5592