HPUMC Online Technical Support

Trouble viewing the video?

  1. Try selecting the "Low" bandwidth option.
  2. If that doesn't work, please refresh your browser two times.
  3. No video showing? Try refreshing the page and closing the check-in form quickly.

About to give up? Please don't!

As a last resort please fill out our Tech Support form and we will get back to you to help you troubleshoot your issue. We do ask that you read through the rest of the troubleshooting information below before submitting the form just in case it helps you resolve any issues you are having. Thanks!

Windows 10?

We are aware of the Flash plug-in not being installed by default on Windows 10 with the Edge browser. Please try using a different browser, such as Chrome or Firefox.

On Surface devices you might not have the option to install Flash. Please try using a different browser, such as Chrome or Firefox.

Do you have a Roku?

Search for "HPUMC Online" and install our channel to your channel listings.

Trouble viewing on a Smart TV?

We are aware of a few challenges that present themselves when viewing on Smart TV's. We have started looking into building solutions to accommodate this new viewing platform via Roku, Android TV, Amazon Fire TV, and Samsung apps. In the interim, we ask that you view on a computer, tablet, or smartphone, for the best viewing experience.

How recent is your Flash plugin?

You might need to upgrade, or install, Adobe Flash on your computer. Download the latest version of Adobe Flash to view the video content. If you are using Chrome, update to the latest version. Already have Adobe Flash? Visit this page to test your version and see if you need to upgrade.

Browser Support

You will need a modern browser for the best online campus experience. If your current browser doesn't work well, try a different one:

Need additional help?

You can call us at 972-765-5592